 |
1. Tell us what your enquiry is about: |
|
|
|
| |
Please select a topic for your enquiry below then choose a more specific category from the drop down menu so we can direct your enquiry to a dedicated customer service team.
Some of these options will present you with more information, that might help answer your query before you ask it, which may include opening new windows.
|
|
| |
|
|
|
|
| |
Specifically:*
|
|
|
| |
If you would like to know more about Marks & Spencer, we have a great area on our web site called 'The Company'. Here you'll find lots of information about the people, stores and businesses that make up Marks & Spencer. There are useful facts and details (including financial reports), and, for our latest news — select the 'Media Centre' option.
Click here to see our The Company page, where you may find the information you seek.
|
| |
We will shortly transfer you to a different form…
|
| |
Corporate Shareholder enquiries
Click here to see our Investor Relations page.
|
| |
Student enquiries
Marks & Spencer run two student programmes. Before you use this form, please follow the links below. You should find plenty of information and the answers to your questions.
If you are already at university and are interested in a placement as part of a sandwich course, you might like details about our Business Placement Programme.
Please click here to find out more: Business Placement Programme.
We also run a programme for graduates.
Please click here to find out more: Graduate Futures Programme.
|
| |
Store:*
|
|
Active Server Pages error 'ASP 0126'
Include file not found
/feedback/includes/storeslist.asp, line 3
The include file '/stores/inc/GetRecordset.asp' was not found.
|
| |
Food quality
Marks & Spencer prides itself on offering customers excellent quality and variety. However, if you have a problem with one of our food products, we would really like to know.
You can simply return the receipt, (together with the packaging if you have it) to your local store. Our staff will be happy to help and can offer a replacement or refund right away if necessary.
|
| |
Food allergies and special dietary needs
Providing information for customers, especially those with food allergies or who have special diets, is important to us.
We have produced a series of lists that include information you may need to manage your diet.
When you look at the lists, you will see that there is a product bar code against each item. This matches the bar code you will see on the food packaging on our shelves. This will help you identify specific items when you are shopping.
We update the lists regularly and take great care over their accuracy. We do recommend, however, that you take the extra precaution of double-checking the ingredient list on the back panel of the item's packaging.
Please select one of the following lists:
We also produce lists of foods suitable for:
If you still wish to ask a question or leave further comments, please continue to fill out the form below:
|
| |
Women's Sizing Guide
Click here to see the women's sizing guide, on our main website.
|
| |
Men's Sizing Guide
Click here to see the men's sizing guide, on our main website.
|
| |
Kids' Sizing Guide
Click here to see the kids' sizing guide, on our main website.
|
| |
Clothing Quality
If you have a quality problem with one of our items you can simply return it to your local store.
Our staff will be happy to help. They will look at the item to find out exactly what's gone wrong and will be able to resolve your complaint.
|
| |
Clothing Availability
To check availability of items please supply us with a brief description and, if possible, product details.
Useful details include the code you would find on the garment label. For example: T991234/5678
|
| |
Furniture ordering and availability
To help answer enquires about furniture ordering and availability, we have a special Furniture Customer Services form. Please use this service as it is specifically designed for furniture enquiries.
Please click here: Furniture ordering and availability.
|
| |
Comments:* |
|
|
|
|
2. Please give us your contact details: |
|
|
| |
* |
|
|
|
| |
* |
|
|
| |
* |
|
|
|
|
|
| |
* |
|
|
| |
* |
|
|
| * |
|
|
| |
* |
|
|
|
| |
* |
|
|
| |
* |
|
|
|
| |
* |
|
|
|
|
3. Privacy Policy |
|
|
| |
Marks and Spencer plc use the latest Secure
Server Technology to ensure that all personal data is protected to the
highest standard. We never make your details available to companies outside
of Marks and Spencer plc group of companies however our representatives
may hold your data so we can respond to your enquiry.
Calls may be monitored or recorded for quality assurance and staff development
purposes. |
|
|
|
|
|
4. Top 5 frequently asked questions
|
|
|
1. Availability of items e.g. where can I find a particular item? Is an item available in my size?
The availability of any item can be checked by contacting your local store.
Details on your local store can be found by clicking on the Store Opening Times link on the bottom left of the website homepage.
Then search for your local store using Store Finder.
Which stores stock particular ranges (e.g. Autograph)?
Details of the ranges sold in your local store can be found by clicking on the Store Opening Times link on the bottom left of the website homepage. Use Store Finder to search for your local store and when the Store Details page is displayed click the Product Ranges link on the top right to find relevant product
information.
Back to frequently asked questions
|
|
2. Can I order from overseas?
Customers in the following countries can place an order online for delivery to the UK:
- Australia
- Belgium
- Canada
- France
- Germany
- Hong Kong
- Ireland
- Netherlands
- New Zealand
- Spain
- USA
We offer this service so that customers abroad can have gifts delivered to family and friends in the UK.
Back to frequently asked questions
|
|
3. Where can I see particular ranges of furniture on display?
Unfortunately we cannot display all our furniture ranges in all stores. To check which furniture ranges are available please contact your local store or alternatively the majority of furniture and home products are available online.
Details on your local store can be found by clicking on the Store Opening Times link on the bottom left of the website homepage. Then search for your local store using Store Finder.
Back to frequently asked questions
|
|
4. Furniture queries - e.g. I have experienced delivery problems with my furniture, the quality does not match my expectations.
Furniture Customer Services will be able to answer any queries regarding furniture orders. Please phone 08457 624 624 or email customer services at customercare@marks-and-spencer.com
Back to frequently asked questions
|
|
5. Can I have some Company information to help with my studies/project?
All information available for student studies and projects can be found in the section called The Company, on the bottom left of the homepage. The information held there includes financial reports, press releases and operational documents.
Back to frequently asked questions
If your particular question does not appear here please contact our Retail Customer Services team
|
